Contact Our Support Specialists

Our support team is here to help with questions, account-related issues, technical concerns or general feedback. We offer quick, practical assistance by live chat, email and phone to get you back to playing. For account verification, deposits, withdrawals or bonus queries we’ll guide you through the required steps and follow up where needed. For app or site technical issues our agents can run checks and suggest fixes. Contact us using any channel below.

Department	Contact
Customer support	[email protected] - Live chat 24/7 (avg response under 30 seconds) and email support for account issues
General enquiries	[email protected] - General enquiries & billing. Email Mon–Fri (responses within 4–8 hours)
Affiliate enquiries	[email protected] - Affiliate team Mon–Fri, 09:00–18:00. Partner onboarding and enquiries
Phone	+44 20 7946 0831 - Phone support Mon–Fri, 09:00–18:00 for urgent account matters
Working hours	Live chat 24/7; Email Mon–Fri, 09:00–18:00

Support via Email

Email is our preferred contact method for detailed requests, account-related issues or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and copies of relevant documents helps us resolve enquiries more quickly and avoids unnecessary delays.

Send Us a Message

Name

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Response Time

Our support team aims to respond quickly. Most enquiries receive a reply within one business day; simple requests are often resolved faster. Complex cases - such as verification, payment queries or fraud checks - can take longer while we investigate and may require additional documents. We’ll keep you updated on progress and provide estimated timeframes where possible.

Feedback

We’d love your feedback on Cowboyspin. Share suggestions, ideas or bug reports via our feedback form or live chat - every message is reviewed carefully by our team and helps improve the site and player experience. Your input shapes new features, promotions and usability updates, so please tell us what works well and what could be better.