Cowboyspin Casino Terms of Use
These Terms and Conditions govern your use of Cowboyspin. They explain the relationship between us and our users, set out responsibilities for accounts and payments, and describe how promotions, disputes and updates are handled. By using our site you agree to comply with these rules; please read them carefully and contact support if you have any questions.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only you may operate your account and you must not share login credentials. We allow one account per person, household and IP address; multiple accounts may be closed and funds withheld. You must inform us immediately of any unauthorised access or suspected fraud.
Eligibility requirements
To open an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Play is restricted in certain countries, including the United States, France, the Netherlands, Australia and Spain. We may refuse registration or close accounts where we suspect a user is not eligible.
Acceptable platform use
Our services must be used lawfully and fairly. Prohibited conduct includes fraud, money laundering, collusion, use of bots or unauthorised software, and exploiting bonus terms through matched betting or other low-risk strategies. Abusive or threatening behaviour towards staff is not permitted. We may suspend or close accounts and retain winnings if we suspect prohibited activity.
General bonus and promotion rules
Promotions are subject to specific terms that apply in addition to these T&Cs. Bonuses and free spins often carry wagering requirements - for example, deposit bonuses may require 35x the bonus amount and free spin winnings may carry 45x wagering. While wagers contribute differently by game type, slots typically contribute 100%, table games 10-20% and live casino games 0% unless stated otherwise. Maximum bet limits during wagering (for example £5 per spin) and caps on free spin winnings may apply. A bonus is void if a withdrawal is requested before wagering is complete or if we detect irregular play.
Deposits and withdrawals
Verification and checks
We require identity verification before the first withdrawal. You may be asked to provide a passport or ID and proof of address. Verification typically takes 24-48 hours but may vary depending on documents provided. We may also place holds on transactions while we investigate security or compliance concerns.
Limits and processing
Payment methods, minimums, maximums and processing times vary by method. We apply responsible gambling deposit limits which you can set or change in your account. Withdrawal checks are routine and we may request further information to complete a payout. Repeated attempts to bypass limits or policies may result in account restrictions.
Dispute resolution
If you have a complaint please contact customer support so we can investigate. We aim to resolve issues promptly and will keep you informed of progress. If we cannot reach agreement, we will explain available escalation routes and any applicable independent dispute resolution options in your jurisdiction.
Updates to terms and conditions
We may update these T&Cs from time to time. Material changes will be communicated via your account or by email where possible. It is your responsibility to review the latest terms; continued use of the site after changes indicates acceptance. If you do not accept a change you should stop using the service and close your account.