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Privacy Statement

This Privacy Policy explains how Cowboyspin collects, uses and protects personal information when you register an account, play or otherwise interact with our services. We respect your privacy and set out below the types of data we handle, the purposes for processing, your rights, and how you can contact us about your information.

Types of data we collect

We collect different categories of information depending on your interactions with our services. These include:

  • Personal data: name, date of birth, contact details (email, postal address, telephone), identity documents for verification, and any information you provide in communications with us.
  • Technical data: device identifiers, IP address, browser type and settings, operating system, and log information about how you use the website or mobile app.
  • Transactional data: account details, deposits, withdrawals, wagering history, game activity, bonuses applied and outcomes, payment method details and currency preferences.

How we use your information

We use the information to operate and improve our services, to manage accounts and payments, to verify identity for security and anti‑money‑laundering checks, to prevent fraud, and to respond to enquiries. Aggregated or anonymised data may be used for analytics, reporting and product development. We may also use contact details to send important account notices and service updates.

Data protection practices

We implement appropriate technical and organisational measures to protect information against unauthorised access, alteration and loss. These measures include encrypted data transmission, access controls, secure storage and staff training on data handling. Access to personal data is restricted to personnel and authorised third parties who need it to perform their duties.

Cookies and tracking technologies

We and selected third parties use cookies and similar technologies to enable core site functionality, remember preferences, measure performance and deliver relevant content. Some cookies are essential, while others are used for analytics or advertising. You can manage cookie preferences via the cookie banner, through your browser settings or by adjusting account preferences where available.

User rights

You have rights in relation to your personal data, including the rights to access, correct, restrict or erase information, to object to certain processing, and to request data portability where applicable. You may withdraw consent to marketing communications at any time.

Access, correction and deletion of data

You can review and update many account details from your account settings. To request access, correction or deletion where a self‑service option is not available, contact our privacy team at [email protected]. We will respond to legitimate requests in line with applicable law and may need to verify your identity before acting on a request.

Information sharing and third parties

We may share personal data with service providers who perform functions on our behalf, such as payment processors, identity verification, customer support, hosting and analytics. We may also disclose information to comply with legal obligations, to protect rights and safety, or to prevent fraud. Where possible we limit sharing to the minimum necessary and require third parties to safeguard your information.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our practices. Material changes will be notified via the website or through your account. Please review the policy periodically to stay informed about how we handle your data.