We take safer gambling seriously and are committed to helping players keep their play controlled and enjoyable. Our approach combines clear principles, practical account tools and signposting to independent support so players can make informed choices about how, when and how much they play.
We aim to protect players by promoting informed decisions, preventing underage play and reducing harm from excessive gambling. That means offering straightforward controls, clear information on risk and prompt assistance where behaviour raises concern. Players should always be treated respectfully and their requests for limits or exclusions handled without undue delay.
Players can use a range of account‑level controls to manage activity. These tools are available via account settings or by contacting customer support and are intended to give immediate, practical limits and cooling‑off options.
Deposit limits let players set the maximum they can add to their account over a chosen period (daily, weekly or monthly). Limits can be lowered immediately and increased only after a cooling‑off interval, giving players time to reconsider higher limits.
Loss limits cap the amount a player can lose in a defined timeframe. These caps support controlled play by restricting exposure to losing streaks and can be adjusted downwards quickly if a player wishes to reduce risk.
Time limits and short account breaks help prevent long sessions. Players can enable session reminders, enforce maximum session lengths or take a temporary account suspension to step away from play for a set period without closing their account permanently.
Self‑exclusion is a formal way to stop access to an account for a set period or permanently. Requests for self‑exclusion can be made through account settings or via customer support and will be applied in line with our processes. UK players may also consider registering with national self‑exclusion services if they are eligible; these are independent schemes and can be used in addition to operator controls.
If gambling is causing distress, professional help is available. UK organisations that offer advice and treatment include GamCare and GambleAware. Free, confidential emotional support can also be obtained from organisations such as the Samaritans. If you need help, consider contacting these services or speaking to your GP for local support options.
