Support is available to assist with account queries, verification, technical issues, payments and general feedback. The support team handles account‑related enquiries, security and KYC matters, and can escalate complex cases to the relevant department within the organisation. Contact options include 24/7 live chat, email and phone so players can choose the most convenient channel for their enquiry or for safer‑gambling advice from the customer‑care centre, available in English.
| Department | Contact |
|---|---|
| Customer support | [email protected]; live chat available 24/7; typical email reply within 2 hours |
| General enquiries | [email protected]; corporate and press enquiries; response Mon–Fri, 09:00–18:00 |
| Affiliate enquiries | [email protected]; partner applications and marketing requests; account manager assigned |
| Phone | +44 20 7946 0318 (call centre); English support Mon–Fri, 09:00–18:00 |
| Working hours | Live chat 24/7; emails processed Mon–Fri, 09:00–18:00; urgent matters escalated promptly |
Email is the preferred contact method for detailed requests, account‑related issues or any situation requiring explanations or documents. Please include a clear subject line and up‑to‑date contact details to avoid delays. Attach relevant files and reference your account ID where appropriate. This helps the team process enquiries promptly and reduces the need for follow‑up requests.
Support aims to respond to queries within one business day. Most enquiries receive a reply within that timeframe; complex cases requiring verification or escalation can take longer depending on their nature. Live chat is available for immediate assistance during service hours, while email responses may require additional time to resolve account or payment issues.
Please share any feedback, suggestions or ideas for improving this site. Messages about usability, missing features or content accuracy are welcome. All feedback is reviewed carefully and used to refine the website, fix issues and improve the overall user experience. Submissions help prioritise changes and shape future updates — thank you for taking the time to contribute.
